FAQ
How do I care for my Foxy Originals jewelry?
Each one of Foxy's pieces is handmade from fine pewter before being plated in 14 karat gold, silver, or rose gold.
Foxy's versatile designs are durable enough be your everyday favorites and keep shining through even the busiest of lifestyles!
For the longest lasting look, we recommend removing Foxy products before swimming, bathing, cleaning, and applying cosmetics or perfume. Chemicals in cosmetics, swimming pools and some cleaning agents may damage the finish on our pieces. We also recommend you store your jewelry in a cool, dry place. Exposure to excessive humidity, moisture, or light will cause your jewelry to tarnish. Even storing pieces individually in zip-lock bag will do the trick!
To keep your Foxy jewelry sparkling like new, treat yourself to a Foxy cleaning cloth on your next order.
How do I exchange an item?
If you aren’t completely in love with your Foxy Originals piece and would like to exchange it for another, please contact us within 7 days of its receipt. Email us at customerservice@foxyoriginals.com detailing the item(s) being returned along with your original order number. We will provide an authorization form and instructions on how to send back the jewelry. Jewelry must not be worn and must be sent back in its original packaging. Once your original Foxy jewels have been received we will happily ship out your replacement piece(s). Only exchanges from foxyoriginals.com orders will be accepted.
How do I cancel my order?
If you would like to cancel your order, please email Foxy Originals as soon as possible at customerservice@foxyoriginals.com. Be sure to mention your order number.
We’ll be able to cancel your order if it has not shipped yet, but once an order has left our facility it cannot be cancelled. We generally ship your Foxy jewels one day after receiving your order, so the sooner you let us know you need to cancel, the better!
What's your return policy?
Shop Foxy with confidence! We pride ourselves on creating and producing jewelry of the highest quality, and maintain these high standards by complying to strict regulations.
In the case where you are unsatisfied with your purchase, we will gladly exchange or refund the item(s).
1. If the item(s) you have ordered is unsuitable, please contact us within 7 days of its receipt. Email us at customerservice@foxyoriginals.com detailing the items being returned along with your original order number. We will issue a return authorization form and provide instructions on how to send back the jewelry. Jewelry must not be worn and must be sent back in its original packaging.
2. In the case of damaged or defective jewelry, we will accept exchanges within 30 days of purchase. Email us at customerservice@foxyoriginals.com with the original order number and details of damages/defect. We will send you a return authorization number with instructions on how to send it back.
3. Jewelry that is returned without prior contact for an authorization will not be accepted.
4. For all returns (other than damages/defects), you will be required to arrange and pay for shipping the item(s) back to Foxy Originals. We strongly recommend you obtain proof of posting and a tracking number in these situations, as we cannot accept responsibility for lost parcels.
5. Any refunds will be processed back onto the original credit card used for payment within 5-7 business days from the date of authorization.
6. Holiday returns: Any gift purchases made in the month of December can be credited or exchanged until January 20th. This is an extended return period to accommodate the annual gift-giving season. Please follow the standard process outlined above for any holiday returns.
What types of payment are accepted online?
Foxy Originals accepts VISA, MasterCard, Amex and Paypal.
What do you charge for shipping?
Foxy Originals charges a $6.00 flat rate for all orders in North America. Orders over $49.00 before tax ship FREE.
How can I join the Foxy mailing list?
Send us your email and we’ll send you the latest! Sign up for our mailing list right off the homepage and we’ll keep you in the loop. From time to time, we’ll send you update on the latest trends, limited edition pieces, and fabulous Foxy events. We never bombard you with emails, we just like to make sure our Foxy friends are never more than a click away!
Where is Foxy Originals jewelry made?
All Foxy Originals jewelry is made in Toronto, Ontario where it is assembled by a skilled team of craftspeople. By producing locally, we keep jobs at home and can guarantee that our jewelry is made in a positive work environment.
Is Foxy Originals head office open to the public?
No, our Toronto headquarters is not open to the public, but we’ve created a behind-the-scenes peek at how our jewelry is made!
What is pewter?
Pewter is identified as the fourth most precious metal in common use.
All of the pewter Foxy uses is lead free.
How to find a store near me that carries Foxy Originals?
Foxy Originals are sold in more than 600 stores worldwide. Our Retailers hand-pick the Foxy pieces they carry, so selection may be limited. If you are looking for a specific piece not available through a Retailer near you, we recommend you check our online store.
Can I place a wholesale order?
Yes! To register or shop as a Foxy wholesaler, please visit our Faire page at foxyoriginals.faire.com.
Do you offer international shipping?
Yes! Foxy Originals can be shipped anywhere in North American, Europe, Asia and Australia. For shipping costs, please submit an order through foxyoriginals.com and someone from Foxy’s Customer Service team will contact you about shipping options and cost. If you would like to inquire about the cost of shipping before you place your order, please email customerservice@foxyoriginals.com.
How do I get in touch?
Ordering from Foxy online couldn’t be easier, and we’re always here to help if you have questions about your order. You can reach us by email at customerservice@foxyoriginals.com, or by filling out the contact form here.
If you are a wholesaler with an inquiry, please email us at sales@foxyoriginals.com.