What do you charge for shipping?
Foxy Originals charges a $6.00 flat rate for all orders in North America. Orders over $49.00 before tax ship FREE.
Do you offer international shipping?
Yes! Foxy Originals can be shipped anywhere in North American, Europe, Asia and Australia. For shipping costs, please submit an order through foxyoriginals.com and someone from Foxy’s Customer Service team will contact you about shipping options and cost. If you would like to inquire about the cost of shipping before you place your order, please email@example.com.
How do I care for my Foxy Originals jewelry?
Each one of Foxy's pieces is handmade from fine pewter before being plated in 14 karat gold, silver, or rose gold.
Foxy's versatile designs are durable enough be your everyday favorites and keep shining through even the busiest of lifestyles!
For the longest lasting look, we recommend removing Foxy products before swimming, bathing, cleaning, and applying cosmetics or perfume. Chemicals in cosmetics, swimming pools and some cleaning agents may damage the finish on our pieces. We also recommend you store your jewelry in a cool, dry place. Exposure to excessive humidity, moisture, or light will cause your jewelry to tarnish. Even storing pieces individually in zip-lock bag will do the trick!
To keep your Foxy jewelry sparkling like new, treat yourself to a Foxy cleaning cloth on your next order.
How do I get in touch?
Ordering from Foxy online couldn’t be easier, and we’re always here to help if you have questions about your order. You can reach us by email at firstname.lastname@example.org, or by filling out the contact form here.
If you are a wholesaler with an inquiry, please email us at email@example.com.
Can I exchange my order?
If you aren’t completely in love with your Foxy Originals piece and would like to exchange it for another, please contact us within 7 days of its receipt. Email us at firstname.lastname@example.org detailing the item(s) being returned along with your original order number. We will provide an authorization form and instructions on how to send back the jewelry. Jewelry must not be worn and must be sent back in its original packaging. Once your original Foxy jewels have been received we will happily ship out your replacement piece(s). Only exchanges from foxyoriginals.com orders will be accepted.
Can I cancel my order?
If you would like to cancel your order, please email or call Foxy Originals as soon as possible at email@example.com or 1-866-GET-FOXY and speak to a customer service representative. Be sure to have your order number handy when you call.
We’ll be able to cancel your order if it has not shipped yet, but once an order has left our facility it cannot be cancelled. We generally ship your Foxy jewels one day after receiving your order, so the sooner you let us know you need to cancel, the better!
What are Coupon Codes and how do I use them?
Coupon codes can be obtained through occasional promotional offers. If you have a coupon code you’d like to redeem, it should be entered on the checkout page. Enter the applicable code in the ‘coupon code’ box and click ‘add’. Please note that coupon codes cannot be combined with other promotions or applied to previous purchases.
Can I include a gift message with my Foxy Originals order?
Of course! Foxy Originals makes the perfect gift and we can include any message you’d like with your order. When you check out, you’ll see a spot to write your note.
How long will my Foxy Originals order take?
Once you complete the checkout process, we get right to work to get your jewelry to you as quickly as possible. Processing an order generally takes 1-3 business days from time of order for all items that we have in stock. There may be a slight delay if an item is out of stock; in these cases, a friendly Foxy Originals Customer Service Representative will notify you by email.
We ship orders Monday through Friday using Canada Post Expedited service – this typically takes 1-10 business days for delivery. All orders include shipping, handling and insurance in the final cost. If you require faster shipping, please select Express Shipping at checkout.
Where can I find a store near me that carries Foxy Originals jewelry?
Foxy Originals are sold in more than 600 stores worldwide. Our Retailers hand-pick the Foxy pieces they carry, so selection may be limited. If you are looking for a specific piece not available through a Retailer near you, we recommend you check our online store.
What types of payment are accepted online?
Foxy Originals accepts VISA, MasterCard, Amex and Paypal.
Where is Foxy Originals jewelry made?
All Foxy Originals jewelry is made in Toronto, Ontario where it is assembled by a skilled team of craftspeople. By producing locally, we keep jobs at home and can guarantee that our jewelry is made in a positive work environment.
What is pewter?
Pewter is identified as the fourth most precious metal in common use.
All of the pewter Foxy uses is lead free.
How can I join the Foxy mailing list and what will I receive?
Send us your email and we’ll send you the latest! Sign up for our mailing list right off the homepage and we’ll keep you in the loop. From time to time, we’ll send you update on the latest trends, limited edition pieces, and fabulous Foxy events. We never bombard you with emails, we just like to make sure our Foxy friends are never more than a click away!
Is Foxy Originals head office open to the public?
No, our Toronto headquarters is not open to the public, but we’ve created a behind-the-scenes peek at how our jewelry is made!
Can I place a wholesale order?
For full details on being a Foxy wholesaler, please visit our wholesale site at foxywholesale.com.
If you are a new customer and would like to carry Foxy Originals, simply fill out the new buyer registration details. Once we receive your inquiry we will run a proximity check against our existing customers. If you are approved, your account will be activated and a member from the Foxy Sales team will be in touch with next steps on how to place your first order.
Shop Foxy with confidence! We pride ourselves on creating and producing jewelry of the highest quality, and maintain these high standards by complying to strict regulations. Our jewelry and all its components meet North American safety standards, and are lead-free.
In the case where you are unsatisfied with your purchase, we will gladly exchange or refund the item(s).
1. If the item(s) you have ordered is unsuitable, please contact us within 7 days of its receipt. Email us at firstname.lastname@example.org detailing the items being returned along with your original order number. We will issue a return authorization form and provide instructions on how to send back the jewelry. Jewelry must not be worn and must be sent back in its original packaging. Refunds on items not deemed defective are subject to a 10% restocking fee.
2. In the case of damaged or defective jewelry, we will accept exchanges within 30 days of purchase. Email us at email@example.com the original order number and details of damages/defect. We will send you a return authorization number with instructions on how to send it back.
3. Jewelry that is returned without prior contact for an authorization will not be accepted.
4. All clearance and sale items are final sale. Items bought under these conditions will not be accepted for return or exchange.
5. For all returns (other than damages/defects), you will be required to arrange and pay for shipping the item(s) back to Foxy Originals. We strongly recommend you obtain proof of posting and a tracking number in these situations, as we cannot accept responsibility for lost parcels.
6. Any refunds will be processed back onto the original credit card used for payment within 14 business days from the date of authorization.
7. Holiday returns: Any gift purchases made in the month of December can be credited or exchanged until January 20th. This is an extended return period to accommodate the annual gift-giving season. Please follow the standard process outlined above for any holiday returns.
Foxy offers $6 flat rate shipping across North America. And, orders over $49 ship FREE.
Please be aware that orders shipped outside of Canada may be subject to local duty and customs fees. Such charges are not covered by Foxy Originals and will be the sole responsibility of the account holder. In certain circumstances, packages may be held at customs. This is beyond our control but we can be contacted to help launch an investigation. Please reach our Customer Service team at firstname.lastname@example.org. The shipping times for International orders will vary by country. Foxy Originals cannot guarantee delivery dates on International orders.